How does a London Sock Company subscription work?
Prepare to upgrade your sock drawer. UK residents can select either 1, 2 or 3 pairs to be conveniently delivered through your letterbox each month. You can choose your styles each month and add them to your sock queue, or wait for to enjoy one of life’s few remaining surprises. You can also pause or cancel at any any time.
For subscribers outside the UK, select either 3, 6 or 9 pairs every 3 months. Again, choose your styles or be surprised, and pause or cancel at any time.
Is there a joining fee?
No joining fee. All you pay for are the socks we deliver. The style, convenience and sense of sock smugness are free.
Can I cancel my subscription?
You can cancel your subscription at any time. Simply log in at www.londonsockcompany.com/sign-in and go to your Dashboard where you’ll find options to pause or cancel your membership. You might prefer to pause your subscription instead, meaning you can start it up again as soon as you feel in need of a new pair. If you have any problems don’t hesitate to contact us and we’ll help you.
Is the subscription service available outside of the UK?
Yes, you can subscribe from a select number of other locations, but the process is slightly different, with the option of 3, 6 or 9 pairs to be shipped to your every three months. Select the option for ‘SHIPPING OUTSIDE THE UK’ and choose the plan that best suits you.
Can I buy a subscription as a gift for someone else?
Yes, if there was one thing that a sock subscription was made for, it was great gifting. A gift they are guaranteed to love, and a gift that keeps on giving. Go to the Sock Club section of the website or click here.
If I buy a subscription gift for someone else, does the gift card expire?
We ask that our gift cards are activated within 6 months from the date of purchase. Each gift card states the expiry date clearly on it.
What should I do if I lose my subscription gift card?
Don’t worry. As well as sending a physical gift card, each gift buyer receives a copy of the unique gift code electronically via email. If you are still unable to locate your unique gift code, please just contact us at [email protected] and we’ll be happy to help you out.
As a subscription member can I choose which socks I receive?
Absolutely. Go wild. As a subscription member, you have access to our exclusive member’s section where you can always edit your sock queue to your own preference.
Members can log in at: www.londonsockcompany.com/sign-in
We’ll always email you in advance each month giving you some time to change, pause or cancel your up-coming subscription.
Does my subscription have to be managed?
That’s the beauty of it: not at all. Most of our Sock Club members enjoy the ‘Surprise Me’ option, which letting us select styles based on our seasonal colours and trends. You can even list your own preferences when activating, so we know what type of gent you are. Conversely, if you like to have more stylistic control, you can log in and edit your queue at any time.
What other benefits are achieved as a subscription customer?
We value our community of subscribers enormously and will often send out exclusive subscriber offers or information about new styles or launches before everyone else/ As a new subscription customer, if you are not completely satisfied after one month, we will offer a full refund. All we ask is to understand what was wrong so we can try to improve our products or service.
Can I increase or reduce the number of socks I wish to receive every month, at a later point?
Absolutely. This is an easy process from within your dashboard area. Simply log in at www.londonsockcompany.com/sign-in
What if I think I have enough socks?
Is there such a thing as too many socks..? If you find your sock drawer is overflowing a bit, you can pause or cancel your subscription anytime via the member portal. Simply log on at www.londonsockcompany.com/sign-in
Our Socks – Size, composition & length
What length are the socks?
Almost all of our socks are designed to sit comfortably mid-calf, meaning that they work well with a range of shoes e.g boots and shoes. and transition easily between smart and casual dress.
What are the composition of the socks?
There is a reason that most clothes are made of cotton – it is a lightweight but a durable fibre which holds its colour and shape with multiple washes. We think the best everyday socks are Scottish Lisle cotton, which means that the threads are brushed to stop “piling”. The heel, toe and sole are reinforced with a soft but exceptionally strong, man-made fibre called Polyamide. Finally, elastane is used to create a strong hold around the band of the sock, creating the perfect fit around your feet.
Collection Composition Simply Sartorial Scottish Lisle Thread Cotton 75%, Polyamide 23%, Elastane 2%. Spot of Style Scottish Lisle Thread Cotton 80%, Polyamide 18%, Elastane 2%. Shaken & Stirred Scottish Lisle Thread Cotton 74%, Polyamide 25%, Elastane 1%. Soho Stripe Scottish Lisle Thread Cotton 80%, Polyamide 18%, Elastane 2%. The Marl Scottish Lisle Thread Cotton: 60%, Polyamide 39%, Elastane 1%. Jacquard Collection Scottish Lisle Thread Cotton 62%, Polyamide 38%. Bloomsbury Collection Scottish Lisle Thread Cotton 52%, Polyamide 48% Weitz – Floral Scottish Lisle Thread Cotton 52%, Polyamide 48%. Ottaway Scottish Lisle Thread Cotton: 67%, Polyamide 33%. Pitch Side Scottish Lisle Thread Cotton 97%, Polyamide 2%, Elastane 1%. Welly Sock Luxury Wool 75%, Nylon 25%. Cashmere 85% Cashmere, 15% Nylon. Arts Club Scottish Lisle Thread Cotton: 80%, Polyamide 18%, Elastane 2%. Festival City Scottish Lisle Thread Cotton: 80%, Polyamide 18%, Elastane 2%.
This Scottish Lisle Cotton - tell me about it. How is it made?
We think that there is no better yarn to use for socks than Scottish Lisle Cotton. Due to its natural attributes, it is arguably the highest quality of material used for socks and other accessories.
It involves the cotton being mercerized (a fancy word for a process where the cotton is carefully treated in a bath of Sodium Hydroxide, which makes the yarns extra silky to touch). This process also means that the material doesn’t really shrink and – most importantly with socks –they feel comfortable as well as sleek to look at and wear.
The mercerization removes any rough or weaker threads making it a stronger and more durable cotton. Extra strength comes from the fact two threads are twisted together to make a single, more reinforced thread. The mercerization of the cotton eradicates any off-colouring creating a canvas to dye with rich colours, which is why with our Simply Sartorial collection can achieve such a range of colours from a deep Burgundy to a subtle Skye Blue.
Cotton needs a consistent temperature of between 18-30 degrees to grow as well as fairly dry conditions, which as you probably know couldn’t be further from the Scottish climate, so why is it called Scottish Lisle Cotton? The reason is that the process originated and was first tested there, just like our co-founders, Ryan and Dave.
Although this cotton has been through a process to make it the best quality, to maintain it we suggest a 30-degree wash and with similar coloured materials to avoid dampening any of the vibrancy the Scottish Lisle cotton allows. The unquestionably strong colouring comes from the mercerization as it eradicates any of the unwanted colour from the cotton and this bleaching means the dyed colour is purely the desired colour of the sock.
SHOE SIZE UK US EU Small 4 – 7.5 5 – 8.5 37 – 41 Medium 8 – 10.5 9 – 11.5 42 – 44 Large 11 – 13.5 12 – 14.5 45 – 48
Why do some of the socks feel so lightweight?
Like all top quality men’s dress socks, you’ll notice that many of our socks feel wonderfully lightweight and soft thanks to the uniquely fine knit of the Scottish Lisle Cotton. It means that they’ll stay put but you’ll barely notice they are there – but others most certainly will.
Returns, refunds & exchanges
Returns policy and refunds
We will refund the full value of any products purchased, provided the conditions below are met:
1) You are able to return the products in question to us within 28 days of receipt of your order.
2) Unless faulty, your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.
Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.
If you have any further questions please do not hesitate to contact us through [email protected].
I’ve had my socks for a while and a hole has appeared?
In the unlikely event, that your socks develop a hole, please contact our Customer Care team, with a clear image of the hole or fault. We are happy to replace any socks within a year of purchase.
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
- Your order number
- The faulty item’s name
- A description of the fault
- A clear picture of the faults
We’ll get back to you as soon as we can and send you a replacement item as quickly as possible. You will be asked to send the faulty item back to us.
I need to return something
No problem! Should you wish to return our socks for any reason, you can do so by downloading the returns label here.
Please leave a note with your:
- Order number
- Email address
- Reason for return
Once we receive your order back at our warehouse, one of our team will be in contact to confirm your order has arrived and they will process your refund.
I've requested a refund, how long will the money take to reach my account?
It usually takes between seven and 10 working days for a refund payment to reach your bank account. If it’s been longer, get in touch and we’ll see what is happening.
What should I do if my order has not been delivered yet?
The estimated delivery time is between 2 and 4 business days for UK deliveries and between 5 and 15 business days for all other international deliveries. If your order is still MIA after this time period, please feel free to contact us at [email protected].
Can I amend my order after I've placed it?
Changed your mind or made a mistake on your order? Please do get in touch with our Customer Care team ASAP and they will do their best to help make any changes. Truthfully though, we’re pretty quick at packing your order once it has been places, which means that it is difficult to make any changes once you’ve placed it. This includes makes amendments to the delivery options, delivery address or payment method. But, we will do everything we can to help.
Can I have items sent to someone as a gift?
Yes! Great socks we made to be gifted. If you want to give the gift of great sock style to someone, then simply use their address as the delivery address for your order. This box is located just below the delivery and billing address form on the checkout page, listed as ‘Ship to a different address?’
And don’t worry, we don’t display the prices of our socks on the paperwork included with the order, so you can keep how much you’ve spent a secret.
Shipping & delivery
We always do our best to ensure you receive your products as quickly as possible. Orders placed by 2 pm on any business day, will be dispatched the same day.
Here is our quick reference delivery guide:
Standard delivery Express delivery Free delivery Mainland UK £2.85 2-4 days* £6.50 1-2 days* Over £60 Non-mainland UK £5.00 2-4 days* £15.00 1-2 days* Over £60 European Union £5.00 2-10 days* £15.00 3-5 days* Over €75 United States of America** £8.50 4-6 days* £30.00 2-4 days* over $90 Rest Of The World £8.50 5-15 days* £30.00 3-5 days* over $90
* We are only able to deliver on business days (Mon-Sat)
** Duties only payable on orders over $800.00
*** Orders are subject to Good and Services Tax (import duty)
Please note we do not deliver to Norway or Australia at the moment due to delivery and shipping issues.
Condition for free delivery
FREE WORLDWIDE DELIVERY ON ALL ORDERS OF £60 OR MORE
*Please Note: We are unfortunately unable to ship to Norway or Australia at the moment due to delivery and shipping issues. Orders to countries outside of the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If in any doubt please check with your local customs office for more information.
Can I changed my shipping address after I've ordered?
The moment you notice an error in the shipping address, please contact our Customer Care team and we will do our best to help. It can be extremely tricky for us to amend your order details once placed though because we get moving on packing and shipping pretty quickly. So please do check your details carefully.
Can I cancel my order after I've placed it?
Unfortunately, no, we cannot cancel an order once placed. But, we are more than happy to offer you a full refund if you return your order to us once you have received it.
I have an incorrect item in my order, what do I do?
Oops. We want to sort out any issues with incorrect items straight away so please contact our Customer Care team with your order number, name and email address linked to your account and the incorrect items name.
We’ll get back to you as soon as we can so we can send you the correct replacement item as quickly as possible.
I'm missing an item from my order, what do I do?
If there is something missing from your order, firstly, apologies, and secondly, please contact our Customer Care team with the order number and the missing item’s name. We will resolve the issue for you and make sure you get the pairs you ordered as quickly as possible.
Can I track my delivery?
For orders over £30 (excluding subscriptions) your order is usually shipped to you using a trackable service, and a confirmation of shipping will be sent to your email address from our warehouse once it has been dispatched. Simply click on the tracking information on your email and you will be able to follow your order’s journey. Make sure you check your junk/spam folders. For orders below this value as well as subscription dispatches, you cannot track at this time unfortunately.
Can I track my subscription delivery?
Unfortunately not. However, if your order has taken more than 4 business days in the UK or more than 15 business days outside of the UK since dispatch, please get in touch with our Customer Care team who will look into your order.
What's in the Box?
The Video Box will include:
- A selection of 15 beautifully crafted socks (Either Simply Sartorial or Designer Collection).
- A Micro USB to recharge the box for continuous playback.
- A returns label.
Box Dimensions: 28.5 x 28.5 x 9.5 cm
Unfortunately, the Video Box is only available in Simply Sartorial and Designer Collection, therefore, Bespoke Boxes are not available for purchase.
Can I return the Video Box?
Yes, you can return the Video Box using the free returns label here. (Unfortunately, this is only applicable to UK customers only).
We know our actions have an impact, so we want to do everything we can to minimise our impact on the environment. If you would like to recycle your video box after use, you can simply do so by sending the box back to us. For every used video box returned to us, we will reward you with a £10 gift voucher. Again, at this time, this is only applicable to our UK Customers.
You can also join our London Sock Company Amnesty by sending your old or unwanted socks to us.
Can I have the box without the branded videos?
Unfortunately not, our short branded videos cannot be removed.
Can I re-record my video message?
Yes, you can re-record the message as many times as you like, before checkout.
Unfortunately, after your order has been processed, this video cannot be amended.
What are the video recording conditions?
Your video can be recorded on any smartphone and any desktop device with a camera.
Please be aware that any smartphone recorded videos must be shot on Landscape and not Portrait.
You will be sent your video via email with your Order Confirmation, so you can preview and save it forever.
Please be aware that our Fulfilment Centre will check every video before sending out – so please keep it clean! 🙂
What is the cut-off point for Christmas delivery?
We advise customers that orders placed after the 18th of December may not arrive in time for Christmas.
What do I do if I've received my video box and something is wrong?
If you have received your Video Box and it doesn’t meet expected standards, please don’t hesitate to contact us through [email protected].
Will the price be listed with the gift?
The price of all products, including the Video Box, are never submitted with the product. The price of the order only appears on the Order Confirmation via email.
How can I make changes to the details on my account?
Feel free to update your details at any time by signing in and going to ‘My Account’ at the top right hand corner of the page.
Once you are logged in you can change your:
- Email Address
- Delivery Address
- Payment card details
- Contact preferences
Any changes to your account will not affect the details of any orders you’ve already placed or those that have recently been shipped.
It’s worth checking your account once in a while just to make sure we have the right details for you.
I've forgotten my password, how do I reset it?
Forgotten your password? We’ve got you. Fear not, it’s really simple to get back into your account.
Just click the sign in button, under the email box and password box, click the ‘Reset Password’ button and enter your email address.
We’ll then email a link directly to your registered email address to reset your password. Make sure you check your spam/junk folders as our email may end up there.
How can I get in touch with the Customer Care team?
Should you have any other questions or issues outside these FAQs, please feel free to contact us:
Or you can call us on: +44 (0) 20 3879 4558Be sure to include as much information as possible in your email, post or tweet so we can get back to you as soon as possible.
I'm having trouble accessing your website. What should I do?
If you are having trouble using our website our tech team suggest trying the following things in the first instance.
- Delete your cookies (those small files we store on your computer to let us know who you are the next time you visit us) –you’ll usually find this option in ‘Tools’ or ‘History’ in your web browser.
- Once you’ve cleared the cookies, close your browser and reopen it.
- Try and visit our site again.
We also recommend that you use the latest version of your operating system and browser.
How do I change the currency on the website?
You can change the currency by going to the top left-hand corner of our website. There is a small drop button which will allow you to change the currency to pounds, euros and dollars.
I'd liker to unsubscribe from your emails.
Please don’t go! Was it something we said? If you no longer wish to receive our style tips or special offers, you can of course unsubscribe and there will be no hard feelings. Try:
- Clicking the unsubscribe link you’ll find at the bottom of our emails.
- Sending an e-mail to [email protected] requesting your information be removed from the mailing list.
Can you help me with my discount code?
Have a special LSC offer or discount code to use? Lucky you! Type, copy and paste the code into the ‘I have an offer code’ box below the Total, which you’ll above the ‘Checkout’ button.
Make sure you enter the code exactly as it was given to you, without any spaces.
Press ‘Apply offer code’ and it will add the code to your order.
* Please note that only one discount code can be used per order, and our discount codes cannot be used for the cost of shipping or on sale items.
If you find that you are still having difficulty using your voucher code, please contact us at [email protected] with your order number and voucher code and we’ll be happy to help.
How can I pay for my order?
You can use any of the payments listed below:
Can you tell me about your online security policy?