FAQs

Subscription Qs

Our Socks – Size, composition & length

  • Almost all of our socks are designed to sit comfortably mid-calf, meaning that they work well with a range of shoes and transition easily between smart and casual dress.

  • There is a reason that most clothes are made of cotton – it is a lightweight but durable fibre which holds its colour and shape with multiple washes. We think the best everyday socks are Scottish Lisle cotton, which means that the threads are brushed to stop “piling”. The heel, toe and sole are reinforced with a soft but exceptionally strong, man-made fibre called Polyamide. Finally, elastane is used to create a strong hold around the band of the sock, creating the perfect fit around your feet.

    Collection Composition
    Simply Sartorial Scottish Lisle Thread Cotton 75%, Polyamide 23%, Elastane 2%.
     Spot of Style Scottish Lisle Thread Cotton 80%, Polyamide 18%, Elastane 2%.
    Shaken & Stirred  Scottish Lisle Thread Cotton 74%, Polyamide 25%, Elastane 1%.
    Soho Stripe Scottish Lisle Thread Cotton 80%, Polyamide 18%, Elastane 2%.
    The Marl Scottish Lisle Thread Cotton: 60%, Polyamide 39%, Elastane 1%.
    Jacquard Collection Scottish Lisle Thread Cotton 62%, Polyamide 38%.
    Bloomsbury Collection Scottish Lisle Thread Cotton 52%, Polyamide 48%
    Weitz – Floral Scottish Lisle Thread Cotton 52%, Polyamide 48%.
    Ottaway  Scottish Lisle Thread Cotton: 67%, Polyamide 33%.
    Pitch Side Scottish Lisle Thread Cotton 97%, Polyamide 2%, Elastane 1%.
    Welly Sock Luxury Wool 75%, Nylon 25%.
    Cashmere  85% Cashmere, 15% Nylon.
    Arts Club Scottish Lisle Thread Cotton: 80%, Polyamide 18%, Elastane 2%.
    Festival City Scottish Lisle Thread Cotton: 80%, Polyamide 18%, Elastane 2%.
  • We think that there is no better yarn to use for socks than Scottish Lisle Cotton. Due to its natural attributes, it is arguably the highest quality material used for socks and other accessories.

    It involves the cotton being mercerized (a fancy word for a process where the cotton is carefully treated in a bath of Sodium Hydroxide, which makes the yarns extra silky to touch). This process also means that the material doesn’t really shrink and – most importantly with socks –they feel comfortable as well as sleek to look at and wear.

    The mercerization removes any rough or weake threads making it a stronger and more durable cotton. Extra strength comes from the fact two threads are twisted together to make a single, reinforced thread. The mercerization of the cotton eradicates any off-colouring creating a canvas to dye with rich colours, which is why we can achieve such a range of colours, as shown in our Simply Sartorial Collection.

    Cotton needs a consistent temperature of between 18-30 degrees to grow as well as fairly dry conditions, which as you probably know couldn’t be further from the Scottish climate, so why is it called Scottish Lisle Cotton? The reason is that the process originated and was first tested there, just like our co-founders, Ryan and Dave.

    Although this cotton has been through a process to make it the best quality, to maintain it we suggest a 30-degree wash and with similar coloured materials to avoid dampening any of the vibrancy.

  • SHOE SIZE UK US EU
    Small 4 – 7.5 5 – 8.5 37 – 41
    Medium 8 – 10.5 9 – 11.5 42 – 44
    Large 11 – 13.5 12 – 14.5 45 – 48
  • Like all top quality men’s dress socks, you’ll notice that many of our socks feel wonderfully lightweight and soft thanks to the uniquely fine knit of the Scottish Lisle Cotton. It means that they’ll stay put but you’ll barely notice they are there – but others most certainly will.

Returns, refunds & exchanges

  • We will refund the full value of any products purchased, provided the below conditions are met:

    1)  You are able to return the products in question to us within 28 days of receipt of your order.

    2)  Unless faulty, your items are returned to us in a resalable condition.  This means unworn, in the same condition you received them and with any labels and packaging intact.

    Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.

    If you have any further questions please do not hesitate to contact us through [email protected].

  • In the unlikely event that your socks develop a hole, please contact our Customer Care team with a clear image of the hole or fault. We are happy to replace any socks within a year of purchase.

     

  • We want to sort out any issues with faulty items straightaway.

    As soon as you discover a fault, please contact our Customer Care team with:

    • Your order number
    • The faulty item’s name
    • A description of the fault
    • A clear picture of the faults

    We’ll get back to you as soon as we can and send you a replacement item as quickly as possible. You will be asked to send the faulty item back to us.

  • No problem! Should you wish to return our socks for any reason, you can do so by downloading the returns label here.

    Please leave a note with your:

    • Name
    • Address
    • Order number
    • Email address
    • Reason for return

    Once we receive your order back at our warehouse, one of our team will be in contact to confirm your order has arrived and they will process your refund.

  • It usually takes between 5-10 working days for a refund payment to reach your bank account. If it’s been longer, get in touch and we’ll see what is happening.

My order

  • The estimated delivery time is between 2 and 4  business days for UK deliveries and between 5 and 15 business days for all other international deliveries. If your order is still missing after this time period, please feel free to contact us at [email protected].

  • Changed your mind or made a mistake on your order? Please do get in touch with our Customer Care team ASAP and they will do their best to help make any changes. Truthfully though, we’re pretty quick at packing your order once it has been placed, which means that it is difficult to make any changes once you’ve placed it. This includes making amendments to the delivery options, delivery address or payment method. But, we will do everything we can to help.

  • Yes! Great socks were made to be gifted. If you want to give the gift of great sock style to someone, then simply use their address as the delivery address for your order. This box is located just below the delivery and billing address form on the checkout page, listed as ‘Ship to a different address?’

    And don’t worry, we don’t display the prices of our socks on the paperwork included with the order, so you can keep how much you’ve spent a secret.

Shipping & delivery

  • We always do our best to ensure you receive your products as quickly as possible.  Orders placed before 2 pm on any business day, will be dispatched the same day.

    Here is our quick reference delivery guide:

    Standard delivery Express delivery Free delivery
    Mainland UK £2.85 2-4 days* £6.50 1-2 days* Over £60
    Non-mainland UK £5.00 2-4 days* £15.00 1-2 days* Over £60
    European Union £5.00 2-10 days* £15.00 3-5 days* Over €75
    United States of America** £8.50 4-6 days* £30.00 2-4 days* over $90
    Rest Of The World £8.50 5-15 days* £30.00 3-5 days* over $90

    * We are only able to deliver on business days (Mon-Sat)

    *** Orders are subject to Good and Services Tax  (import duty)

    Please note we do not deliver to Norway or Australia at the moment due to delivery and shipping issues.

  • FREE WORLDWIDE DELIVERY ON ALL ORDERS OF £60 OR MORE

    *Please Note: We are unfortunately unable to ship to Norway or Australia at the moment due to delivery and shipping issues. Orders to countries outside of the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If in any doubt please check with your local customs office for more information.

  • The moment you notice an error in the shipping address, please contact our Customer Care team and we will do our best to help. It can be extremely tricky for us to amend your order details once placed because we get moving on packing and shipping pretty quickly. So please do check your details carefully.

  • Unfortunately, no, we cannot cancel an order once placed. But, we are more than happy to offer you a full refund if you return your order to us once you have received it.

  • Oops. We want to sort out any issues with incorrect items straight away so please contact our Customer Care team with your order number, name and email address linked to your account and the incorrect items name.

    We’ll send you the correct replacement item as quickly as possible.

  • If there is something missing from your order, firstly, apologies, and secondly, please contact our Customer Care team with the order number and the missing item’s name. We will resolve the issue for you and make sure you get your full ordered as quickly as possible.

  • For orders over £30 (excluding subscriptions) your order is usually shipped to you using a trackable service, and a confirmation of shipping will be sent to your email address from our warehouse once it has been dispatched. Simply click on the tracking information on your email and you will be able to follow your order’s journey. Make sure you check your junk/spam folders. For orders below this value or subscription dispatches, we do not offer tracking currently.

  • Unfortunately not. However, if you place your order more than 4 business days ago in the UK or more than 15 business days outside of the UK, please get in touch with our Customer Care team who will look into your order.

Video Box

  • The Video Box will include:

    • A selection of 15 beautifully crafted socks.
    • A Micro USB to recharge the box for continuous playback.
    •  A returns label.

     

  • Yes, you can return the Video Box using the free returns label here. (Unfortunately, this is only applicable to UK customers only).

    We know our actions have an impact, so we want to do everything we can to minimise our impact on the environment. If you would like to recycle your video box after use, you can simply do so by sending the box back to us.  For every used video box returned to us, we will reward you with a £10 gift voucher. Again, at this time, this is only applicable to our UK Customers.

    You can also join our London Sock Company Amnesty by sending your old or unwanted socks to us.

     

  • Unfortunately not, our short branded videos cannot be removed.

  • Yes, you can re-record the message as many times as you like before checkout.

    Unfortunately, after your order has been processed, this video cannot be amended.

  • Your video can be recorded on any smartphone and any desktop device with a camera.

    Please be aware that any smartphone recorded videos must be shot on Landscape and not Portrait.

    You will be sent your video via email with your Order Confirmation, so you can preview and save it.

    Please be aware that our Fulfilment Centre will check every video before sending out – so please keep it clean! 🙂

  • Orders placed before 2pm on the below dates will arrive in time for Christmas.

    United Kingdom 

    • Standard Delivery – 19th December
    • Express Delivery – 20th December

    United States of America 

    • Standard Delivery – 16th December
    • Express Delivery – 18th December
  • No. 🙂

    The price of all products, including the Video Box, are never submitted with the product. The price of the order only appears on the Order Confirmation via email.

Technical

  • Feel free to update your details at any time by signing in and going to ‘My Account’ at the top right hand corner of the page.

    Once you are logged in you can change your:

    • Password
    • Email Address
    • Delivery Address
    • Payment card details
    • Contact preferences

    Any changes to your account will not affect the details of any orders you’ve already placed or those that have recently been shipped.

    It’s worth checking your account once in a while just to make sure we have the right details for you.

  • Forgotten your password? We’ve got you, fear not, it’s really simple to get back into your account.

    Just click the sign in button, under the email box and password box. Click the ‘Reset Password’ button and enter your email address.

    We’ll then email a link directly to your registered email address to reset your password. Make sure you check your spam/junk folders as our email may end up there.

  • Should you have any other questions or issues outside these FAQs, please feel free to contact us:

     

    Or you can call us on: +44 (0) 20 3879 4558

     Be sure to include as much information as possible in your email, post or tweet.
  • You can change the currency by going to the top left-hand corner of our website. There is a small drop down list which allows you to change the currency to pounds, euros and dollars.

  • Please don’t go! Was it something we said? If you no longer wish to receive our style tips or special offers, you can of course unsubscribe and there will be no hard feelings. Try:

    • Clicking the unsubscribe link you’ll find at the bottom of our emails.

    or

  • Have a special LSC offer or discount code to use? Lucky you! Copy and paste the code into the ‘I have an offer code’ box below the Total, which you’ll find above the ‘Checkout’ button.

    Make sure you enter the code exactly as it was given to you, without any spaces.

     

    Press ‘Apply offer code’ and it will add the code to your order.

    * Please note that only one discount code can be used per order, and our discount codes cannot be used for the cost of shipping or on sale items.

    If you find that you are still having difficulty using your voucher code, please contact us at [email protected] with your order number and voucher code and we’ll be happy to help.

  • You can use any of the payments listed below:

  • We take security very seriously here at London Sock Company. We use trusted partners such as Stripe and PayPal to ensure your payment details are safe, and we would never share your details to third parties ensuring we keep our customers’ details safe. Privacy policy here.

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