Becoming a subscription member
How does a London Sock Company subscription work?
For UK residents, select either 1,2 or 3 pairs to be conveniently delivered through your letterbox each month. Choose your styles or be surprised and pause or cancel any time.
For NON UK residents, select either 3,6 or 9 pairs to be conveniently delivered through your letterbox every 3 months. Again, choose your styles or be surprised, pause or cancel any time.
Is there a joining fee?
No. There is no joining fee. You simply pay for the socks we deliver.
Can I cancel my subscription?
You can cancel your subscription at any time via our member portal. Simply log in at www.londonsockcompany.com/sign-in. If you have any problems don’t hesitate to contact us and we’ll help you.
Is the subscription service available outside of the UK?
Yes, we do! This is a new feature of our service. Simply select the option for ‘SHIPPING OUTSIDE THE UK’ and choose the plan that best suits you.
Can I buy a subscription as a gift for someone else?
Yes. Simply visit the gifts section of The Shop to see the available options or click here.
If I buy a subscription gift for someone else, does the gift card expire?
Our gift cards must be activated within 3 months from date of purchase. Each gift card states the expiry date clearly on it.
What should I do if I lose my subscription gift card?
Don’t worry. As well as sending a physical gift card, each gift buyer receives a copy of the unique gift code electronically via email. If you are still unable to locate your unique gift code, please just contact us at [email protected] and we’ll be happy to help you out.
As a subscription member can I choose which socks I receive?
Absolutely. As a subscription member you have access to our exclusive member’s section where you can always edit your subscription list to your own preference.
Members can log in at: www.londonsockcompany.com/sign-in
We’ll always email you in advance each month giving you some time to change, pause or cancel your up-coming subscription.
Does my subscription have to be managed?
Not at all. Most of our members enjoy our ‘Surprise Me’ option, letting us select styles for them based on our seasonal colours and trends. Or you can list your own preferences when activating, then you’re set to go!
What’s more, you can log in and make changes, pause or cancel your subscription any time.
Will more socks be added to the product range currently available?
Absolutely. We are always adding new designs and collections. Join our newsletter community to be the first to hear.
Are all products on the web site available on subscription?
Yes, all individual styles are available on subscription. Gifts and gift boxes are not included, but we do offer exclusive member discounts and offers on gifts available in The Shop.
What other benefits are achieved as a subscription customer?
As a new subscription customer, if you are not completely satisfied after 1 month, we will offer a full refund. All we ask is to understand what was wrong so we can try to improve our products or service.
Can I increase or reduce the number of socks I wish to receive every month, at a later point?
Absolutely. This is an easy process from within your easy to use subscription management area. Simply log in at www.londonsockcompany.com/sign-in
How many socks will I receive each month?
There is an opportunity to select 1,2 or 3 pairs delivered monthly. This can also be increased or reduced at any time via the subscription management area.
Our international subscribers have the opportunity to enjoy 3,6 or 9 pairs every 3 months.
What if I think I have enough socks?
You can pause or cancel your subscription anytime via the member portal. Simply log on at www.londonsockcompany.com/sign-in