Temporary Changes for EU Customers
Will Brexit affect my order?
Due to the new customs procedures, the transit time for orders shipped to the EU is currently longer than usual. Please be assured that we are working closely with our fulfilment centre and our partner couriers to resolve this as soon as possible.
Do I need to pay import taxes and duties?
If you placed an order with us after the 1st January 2020 and you have been contacted by the courier requesting a duty payment, please contact us at [email protected] and we will be happy to cover this charge for you.
Can I still shop at London Sock Company?
Yes, we are operating business-as-usual, and are committed to our team, our customers and our suppliers. We will continue to monitor the situation very closely and we will provide updates if there are any changes.
Will my delivery be affected by any delays?
Due to the impact of COVID-19, we are currently experiencing delays to shipping of up to 4 working days and for this reason, we have temporarily suspended express delivery worldwide. Please be assured that we will do our best to ensure you receive your socks as safely and as quickly as possible.
I need to return my order.
We completely understand that it may not be possible for you to leave the house at this time to send back a parcel. In case you have any issues returning your order, please feel free to get in touch with our Customer Care team at [email protected] and we’ll be happy to assist you.
Can I still contact Customer Care?
Of course, our team will be available from 9am-5pm from Monday to Friday as normal. As we are working remotely, we have limited access to telephones, but if you leave us a voicemail with your contact details we will get back to you as soon as possible.
For urgent queries, we recommend sending an email to [email protected] or contacting us via live chat.
Product & Packaging
Where are the socks made?
Our socks are designed by our team in London and then manufactured at a family-run factory in Portugal, who are experts at achieving our more complex weaves and designs. The only exception is our Cashmere collection, which is delicately crafted in Scotland.
You can learn more about how our socks are made on our blog: How we make our socks
What’s the composition of the socks?
There is a reason why most clothes are made of cotton – it is a lightweight but durable fibre that holds its colour and shape with multiple washes. We think the best option for everyday socks is Scottish Lisle cotton, which is obtained through a process where the threads are brushed to stop “piling”. The heel, toe and sole are reinforced with a soft but exceptionally strong, man-made fibre called Polyamide. Finally, elastane is used to create a strong hold around the band of the sock, creating the perfect fit around your feet.
Style Composition Simply Sartorial Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%. Spot of Style Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2% Shaken & Stirred Scottish Lisle Cotton 74%, Polyamide 25%, Elastane 1% Ottaway Style Scottish Lisle Cotton 67%, Polyamide 33% Jacquard Scottish Lisle Cotton 62%, Polyamide 38% Weitz – Floral Scottish Lisle Cotton 52%, Polyamide 48% Bond St. Herringbone Scottish Lisle Cotton 80%, Polyamide 20% Grosvenor Fine Stripe Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%. Jermyn St. Houndstooth Scottish Lisle Cotton 80%, Polyamide 20% 100% Cotton Scottish Lisle Cotton 97.1%, Polyamide 2.9% Breton Stripe Organic Cotton 80%, Polyamide 18%, Elastane 2% Boot Socks Organic Cotton 86%, Polyamide 13%, Elastane 1% Marl Socks Organic Cotton 60%, Polyamide 39%, Elastane 1% Simply Active Ankle Socks Organic Cotton 85%, Polyamide 14%, Elastane 1% Simply Active Crew/Quarter Socks Organic Cotton 81%, Polyamide 17%, Elastane 2% Linen Blend Combed Cotton 64%, Polyamide 19%, Linen 16%, Elastane 1%
Style Composition Mayfair Merino Wool Fine Merino Wool 80%, Polyamide 18%, Elastane 2% Merino Socks Merino Wool 85%, Polyamide 15% Cashmere Cashmere 85%, Polyamide 15% McLaren Collection Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2% Ilaria Collection Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2% Retro Recycled Collection Recycled Cotton 38%, Recycled Polyester (RPET) 37%, Recycled Polyamide 22%, Elastane 3%
London Sock Company socks are made with high quality materials and manufactured to ensure durability, as we believe that it is our responsibility as a clothing brand to ensure that our products will have a long lifespan.
How you wash and care for your socks also has an impact on their durability, so we recommend washing your socks inside out at a temperature not higher than 30°C. This protects the fabric and reduces fading.
We also advise against tumble drying, dry cleaning and ironing in order to avoid fibre degradation and reduce energy consumption.
This Scottish Lisle Cotton - tell me about it. How is it made?
We think that there is no better yarn to use for socks than Scottish Lisle Cotton. Due to its natural attributes, it is arguably the highest quality material used for socks and other accessories.
It involves the cotton being mercerized (a fancy word for a process where the cotton is carefully treated in a bath of Sodium Hydroxide, which makes the yarns extra silky to touch). This process also means that the material doesn’t really shrink and – most importantly with socks –they feel comfortable as well as sleek to look at and wear.
The mercerization removes any rough or weak threads making it a stronger and more durable cotton. Extra strength comes from the fact two threads are twisted together to make a single, reinforced thread. The mercerization of the cotton eradicates any off-colouring creating a canvas to dye with rich colours, which is why we can achieve such a range of colours, as shown in our Simply Sartorial Collection.
Cotton needs a consistent temperature of between 18-30 degrees to grow as well as fairly dry conditions, which as you probably know couldn’t be further from the Scottish climate, so why is it called Scottish Lisle Cotton? The reason is that the process originated and was first tested there, just like our co-founders, Ryan and Dave.
Although this cotton has been through a process to make it the best quality, to maintain it we suggest a 30-degree wash and with similar coloured materials to avoid dampening any of the vibrancy.
Shoe Size UK US EU Extra Small 3-6 4-7 35-39 Small 4-7.5 5-8.5 37-41 Medium 8-10.5 9-11.5 42-44 Large 11-13.5 12-14.5 45-48
The above chart applies to all of our sock styles with the exception of our 100% Cotton socks, which will run a little larger, and our Retro Recycled Collection socks, which will run a little smaller than other styles due to their design and composition.
What’s the length of the socks?
The majority of our socks sit comfortably mid-calf with the exception of our Knee High range, Simply Trainer range (ankle length) and Simply Active range (ankle, quarter and crew lengths).
How will my order be packed?
If you ordered one to four individual pairs, you will receive them wrapped in our branded tissue paper and packed in one of our lovely London Sock Company envelopes that fit through the letterbox.
If you ordered five to 10 individual pairs, these will be wrapped in our branded tissue paper and sent out in a branded black box. This is the only instance where the outer packaging will be branded.
If you’re interested in ordering five to 10 pairs as a gift and do not wish to receive them in branded packaging to avoid spoiling the surprise, we would recommend browsing our selection of 6-pair and 3-pair gift boxes.
All of our prepacked sets (3, 6 and 15 pairs) will be presented in one of our luxury gift boxes, and the outer packaging will not be branded.
Sock Club Subscription
How does a London Sock Company subscription work?
Prepare to upgrade your sock drawer with new, stylish socks, conveniently delivered through your letterbox.
UK residents can choose to receive 1, 2 or 3 pairs per month, whilst international subscribers can select either 3, 6 or 9 pairs per quarter.
You can choose your styles each month and add them to your sock queue, or wait for us to surprise you. You can pause or cancel at any time.
How do I sign up?
You can sign up for our Sock Club subscription here. Simply enter your details and choose how many pairs you want to receive each month (or quarter for ROW). There is no joining fee, all you pay for is the socks that we deliver.
How does an international subscription work?
Our international subscription plans are different from our UK subscription plans in terms of shipment frequency; instead of monthly shipments, the socks will be sent out every 3 months.
For instance, a UK-based 3-month gift subscription for 1 pair/month will include a total of 3 pairs of socks, and we will ship one pair per month for a total of 3 months.
An international 3-month gift subscription for 3 pairs/quarter, on the other hand, will also include a total of 3 pairs of socks, but all 3 of them will be shipped at once.
How can I buy a gift subscription for someone else?
You can purchase a gift subscription here. You will have the option to select the duration of the subscription plan (3, 6 or 12 months) and the number of pairs you would like the lucky recipient to get every month or quarter.
I have received a subscription voucher as a gift, how do I activate it?
Welcome to our Sock Club! You can activate your gift voucher here.
Can I choose the socks I want to receive?
Absolutely. Go wild. As a subscription member, you have access to our exclusive member’s section where you can edit your sock queue (simply click ‘Manage queue’) to suit your preference.
Members can log in at: www.londonsockcompany.com/sign-in.
The first pair(s) will be dispatched 1-2 days after you sign up or redeem the voucher, so you can start adding socks to your queue as soon as you set up the subscription. Once you’ve added the pairs you want to receive to your queue, simply sit back and relax – you don’t need to follow any additional steps.
From then on, we’ll email you in advance each month or quarter giving you some time to update your queue, pause or cancel your up-coming subscription. The socks will be shipped automatically on the date indicated on your dashboard.
Are all collections on the website available on subscription?
As a Sock Club member, you will have access to all of our patterns, colours and styles except for our Merino Wool and Cashmere ranges, as they are exclusive collections made with different materials.
How can I pause or cancel my subscription?
We believe that you can never have too many socks. But, if you find your sock drawer is overflowing, you can pause or cancel your subscription anytime via the member portal. Simply log on at www.londonsockcompany.com/sign-in.
Is shipping included in the price of subscription?
Yes, shipping is included in the price of our Sock Club subscriptions so you can rest assured that there are no delivery charges on top of the monthly or quarterly subscription cost. However, depending on your location your order may be subject to import duties, which are levied once your package reaches your country. For more information on import duties, please see our Delivery & Returns page.
Can I amend or cancel my order after placing it?
When it comes to socks, we work quickly. So once your order is confirmed our fulfilment centre will start preparing it for shipping. Please make sure to review all your order details before you complete the checkout process to avoid any potential issues. However, if you do notice an error or would like to cancel your order please get in touch with us ASAP. We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed by our fulfilment centre, we will unfortunately not be able to make any changes.
Thank you for choosing us for your gift! During the checkout process, you will be given the option to add a short gift note that will be printed and sent with your order.
If you want to give the gift of great sock style to someone and have the socks shipped to them directly, you can simply use their address as the delivery address for your order. This box is located just below the delivery and billing address form on the checkout page, listed as ‘Ship to a different address?’
And don’t worry, we don’t display the prices of our socks on the paperwork included with the order, so you can keep how much you’ve spent to yourself.
Can I create my own gift box?
As all of our gift boxes are pre-packed, we are currently unable to offer customised gift sets. However, we offer a wide selection of 3, 6 or 15 pair gift boxes suitable for every taste and occasion!
I have received a faulty item
In the unlikely event that you receive a faulty pair of socks or that they develop a hole, please get in touch with our Customer Care team with your order number and a picture of the fault or hole. We will be happy to look into it and, as per our Sock Sure guarantee, we’ll replace any damaged socks within a year of purchase.
Payments & Discount Codes
How can I pay for my order?
You can pay for any shop order using a credit card, debit card, Paypal account or Apple Pay on our website.
Unfortunately, our payment system doesn’t accept payments made with Discovery cards at this time.
If you’re signing up for a subscription, however, please note that a credit or debit card is required to set up the regular payment.
If you would prefer to place your order over the phone, simply call our Customer Care team and we’ll be happy to assist you.
The website won’t let me apply my discount code?
Our discount codes can only be used once per person, and cannot be applied in conjunction with other discount codes or with sale items. If you are experiencing issues with a discount code you haven’t used before please contact our Customer Care team at [email protected] and we will be happy to help you.
I entered my discount code, but after checkout I realised that the discount wasn’t applied to my order.
We’re really sorry about this, please get in touch with our Customer Care team at [email protected] and we will be happy to resolve this for you.
I signed up for the Style Club newsletter but haven’t received an email with the discount code?
Thank you for signing up to our Style Club newsletter! It may be that our email reached your junk folder, however if you are unable to find it there our Customer Care team will be happy to assist you.
I need the VAT receipt for my order, where can I find it?
If you require a VAT receipt, please send an email with your order number to [email protected] so that our Customer Care team can provide this for you.
How can I redeem a subscription gift voucher?
Welcome to our Sock Club! If you received a subscription gift voucher, please activate your gift code here.
Shipping & Delivery
Do you ship worldwide?
Yes, we ship worldwide! We are currently unable to ship to Greece, Norway, and Russia due to delivery issues, but we are working to resolve this and restart shipping as soon as possible.
How long will it take to receive my order?
We always do our best to ensure you receive your order as quickly as possible. Orders placed before 2 pm GMT on any business day will be dispatched the same day. Orders placed after the cut-off time will be dispatched the next working day.
Here is our quick reference delivery guide for normal shipping times:
Speed (Days) Price Free Delivery Mainland UK
3-5 £3.50 Orders over £60 Mainland UK
1-2 £6.50 Non-mainland UK
3-10 £10.00 Orders over £60 European Union
10-15 €13.00 Orders over €75 European Union
3-5 €19.00 USA and Canada
5-10 $15 Orders over $100 USA and Canada
3-5 $30.00 Rest Of The World
8-10 £12.00 Orders over £60 Rest Of The World
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email stating that the parcel has been sent out and providing the tracking details.
If you need any help tracking your order, please do not hesitate to get in touch with our Customer Care team at [email protected] and we’ll be happy to assist you.
Can I track my subscription delivery?
Unfortunately not. However, if you place your order more than 4 business days ago in the UK or more than 15 business days outside of the UK, please get in touch with our Customer Care team who will look into your order.
What are the conditions for returning my order?
We’re sorry you didn’t love your order, you can return this for a full refund within one month of purchase. We accept returns if the items are in their original packaging and are unworn.
How can I return my order?
If you would like to return your order, please fill in our Returns Form.
This page will allow you to register your return, request a refund or exchange and add special instructions. If you are based in the UK, you will also be able to download a freepost returns label.
If you want to return a subscription dispatch or if you need any assistance, please do not hesitate to get in touch with us.
How can I return the items if I am outside the UK?
International orders can be returned using the returns label attached to the parcel, or simply by sending the socks back to the address provided above.
We do not have the option to offer free international returns at this time, so, unfortunately, we’re unable to cover the cost of the return postage if you have changed your mind about your order. Please do check the cost of return before sending it back because this might exceed the value of the item. If you would like more information please give us a call.
In case you notice any errors with your order once you receive it, please do get in touch with us and we’ll be happy to cover the cost of an exchange or a replacement.
I've requested a refund, how long will the money take to reach my account?
It usually takes between 5-10 working days for a refund payment to reach your bank account after it has been issued. If it’s been longer, please get in touch and we’ll look into it for you.
Corporate Gifting and Weddings
We offer a range of corporate gifting products to suit every budget, if you are interested in viewing our corporate gifting brochure or want to speak to a member of the team our details can be found on this page https://www.londonsockcompany.com/corporate/.
Wedding Gifting Service
We would love for London Sock Company to play a part in your big day! If you would like some style advice to find the perfect pair of socks to complement your suite or wedding colours, you can contact us here and we will be happy to help.
We also offer special packaging and gift notes (excluding November – December) if you would like to add an extra special touch for you and your loved ones ahead of the big day. Our team will be happy to help assist you in creating a custom order and can be contacted here.
How can I make changes to the details on my account?
Feel free to update your details at any time by signing in and going to ‘My Account’ at the top right hand corner of the page.
Once you are logged in you can change your:
- Email Address
- Delivery Address
- Payment card details
- Contact preferences
Any changes to your account will not affect the details of any orders you’ve already placed or those that have recently been shipped.
It’s worth checking your account once in a while just to make sure we have the right details for you.
I've forgotten my password, how do I reset it?
Forgotten your password? We’ve got you, fear not, it’s really simple to get back into your account.
Just click the sign in button, under the email box and password box. Click the ‘Reset Password’ button and enter your email address.
We’ll then email a link directly to your registered email address to reset your password. Make sure you check your spam/junk folders as our email may end up there.
How can I get in touch with the Customer Care team?
Should you have any other questions or issues outside these FAQs, please feel free to contact us:
Or you can call us on: +44 (0) 20 3879 4558Be sure to include as much information as possible in your email, post or tweet.
How do I change the currency on the website?
You can change the currency by going to the top left-hand corner of our website. There is a small drop down list which allows you to change the currency to pounds, euros and dollars.
I'd like to unsubscribe from your emails.
Oh no, was it something we said? If you no longer wish to receive our style tips or special offers, you can of course unsubscribe and there will be no hard feelings. Try:
- Clicking the unsubscribe link you’ll find at the bottom of our emails.
- Send an e-mail to [email protected] requesting to be removed from the mailing list.
Can you help me with my discount code?
Have a special LSC offer or discount code to use? Lucky you! Copy and paste the code into the ‘I have an offer code’ box below the Total, which you’ll find above the ‘Checkout’ button.
Make sure you enter the code exactly as it was given to you, without any spaces.
Press ‘Apply offer code’ and it will add the code to your order.
* Please note that only one discount code can be used per order, and our discount codes cannot be used for the cost of shipping or on sale items.
If you find that you are still having difficulty using your voucher code, please contact us at [email protected] with your order number and voucher code and we’ll be happy to help.
Can you tell me about your online security policy?
Corporate Social Responsibility
What are your current charitable initiatives?
In December 2019 we launched our biggest charity initiative yet, Share a Pair. With every purchase from London Sock Company, we are donating a pair of socks to one of our partner charities who are carrying out incredible work in London and further afield: Crisis, Foot Works, and Choose Love – Help Refugees.
I would like to donate some socks - are you still running the Sock Amnesty initiative?
Great news, our Sock Amnesty is on! And this time we have taken it to the next level by partnering with The Reclaimery to repurpose donated socks into warm fingerless gloves and neck warmers. These will then be distributed to those in need by homeless charity Crisis UK. To learn more about this initiative and The Reclaimery, visit our Sock Amnesty page.
Can I request support for a charity?
We receive a number of requests for our support from various organisations, and we are truly grateful to be considered for these wonderful events.
However, as a small business it is not possible for us to honour all of them, and we would not want to arbitrarily choose between all these worthwhile causes. For this reason, we are only able to work with our long-standing charity partners at this time.
We wish you every success!
What are your sustainability commitments?
We’ve always been committed to being environmentally conscious, but we began our sustainability journey in 2019. We intend to continue moving in the right direction by setting ourselves some targets for the next few years in four main areas:
- Sustainable materials: we’re currently working with our manufacturer to start using organic cotton and recycled polyamide to make our socks, with the aim to have a sustainable range by 2021 and to use those materials in 50% of our collections by 2023.
- Sustainable packaging: our packaging is already fully recyclable, and we aim to eliminate virgin plastic from all our packaging elements by the end of 2021.
- Carbon footprint: we are working to reduce our GHG emissions across all areas of our business and supply chain, and we aim to become carbon neutral by 2025.