FAQs

COVID-19 Updates

  • Yes, we are operating business-as-usual, and are committed to our team, our customers and our suppliers. We will continue to monitor the situation very closely and we will provide updates if there are any changes.

  • Due to the impact of COVID-19, we are currently experiencing delays to shipping of up to 4 working days and for this reason, we have temporarily suspended express delivery worldwide. Please be assured that we will do our best to ensure you receive your socks as safely and as quickly as possible.

    Unfortunately, we are unable to ship to India, South Africa, Italy, Taiwan and Hubei Province in China at this time. We apologise for any inconvenience this may cause and we will provide further updates as soon as they are available.

  • We completely understand that it may not be possible for you to leave the house at this time to send back a parcel, and for this reason, we have extended our normal returns period to 90 days for orders placed after 1st March 2020. We are continuously monitoring the situation and will update the policy accordingly. In case you have any issues returning your order, please feel free to get in touch with our Customer Care team at [email protected] and we’ll be happy to assist you.

  • Of course, our team will be available from 9am-5pm from Monday to Friday as normal. As we are working remotely, we have limited access to telephones, but if you leave us a voicemail with your contact details we will get back to you as soon as possible.

    For urgent queries, we recommend sending an email to [email protected] or contacting us via live chat.

Product & Packaging

  • Our socks are designed by our team in London and then manufactured at a family-run factory in Portugal, who are experts at achieving our more complex weaves and designs. The only exception is our Cashmere collection, which is delicately crafted in Scotland by Johnstons of Elgin.

    You can learn more about how our socks are made on our blog: How we make our socks

  • There is a reason why most clothes are made of cotton – it is a lightweight but durable fibre that holds its colour and shape with multiple washes. We think the best option for everyday socks is Scottish Lisle cotton, which is obtained through a process where the threads are brushed to stop “piling”. The heel, toe and sole are reinforced with a soft but exceptionally strong, man-made fibre called Polyamide. Finally, elastane is used to create a strong hold around the band of the sock, creating the perfect fit around your feet.

    Style Composition
    Simply Sartorial Collection Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%.
    Spot of Style Collection  Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
    Shaken & Stirred Collection  Scottish Lisle Cotton 74%, Polyamide 25%, Elastane 1%
    Ottaway Collection  Scottish Lisle Cotton 67%, Polyamide 33% 
    Jacquard Collection  Scottish Lisle Cotton 62%, Polyamide 38% 
    Bloomsbury Collection  Scottish Lisle Cotton 52%, Polyamide 48%
    Weitz – Floral Collection  Scottish Lisle Cotton 52%, Polyamide 48%
    The Marl Collection  Scottish Lisle Cotton 60%, Polyamide 39%, Elastane 1%
    Bond St. Herringbone Scottish Lisle Cotton 80%, Polyamide 20%.
    Greenwich Fine Spot Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%. 
    Breton Stripe Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
    Grosvenor Fine Stripe Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%.
    Jermyn St. Houndstooth Scottish Lisle Cotton 80%, Polyamide 20%
    100% Cotton  Scottish Lisle Cotton 97.1%, Polyamide 2.9%


    Special/Exclusive collections

    Collection Composition
    Mayfair Merino Wool Fine Merino Wool 80%, Polyamide 18%, Elastane 2%
    Cashmere Cashmere 85%, Nylon 15%
    McLaren Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
    Ilaria Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
  • London Sock Company socks are made with high quality materials and manufactured to ensure durability, as we believe that it is our responsibility as a clothing brand to ensure that our products will have a long lifespan.

    How you wash and care for your socks also has an impact on their durability, so we recommend washing your socks inside out at a temperature not higher than 30°C. This protects the fabric and reduces fading. 

    We also advise against tumble drying, dry cleaning and ironing in order to avoid fibre degradation and reduce energy consumption.

  • We think that there is no better yarn to use for socks than Scottish Lisle Cotton. Due to its natural attributes, it is arguably the highest quality material used for socks and other accessories.

    It involves the cotton being mercerized (a fancy word for a process where the cotton is carefully treated in a bath of Sodium Hydroxide, which makes the yarns extra silky to touch). This process also means that the material doesn’t really shrink and – most importantly with socks –they feel comfortable as well as sleek to look at and wear.

    The mercerization removes any rough or weak threads making it a stronger and more durable cotton. Extra strength comes from the fact two threads are twisted together to make a single, reinforced thread. The mercerization of the cotton eradicates any off-colouring creating a canvas to dye with rich colours, which is why we can achieve such a range of colours, as shown in our Simply Sartorial Collection.

    Cotton needs a consistent temperature of between 18-30 degrees to grow as well as fairly dry conditions, which as you probably know couldn’t be further from the Scottish climate, so why is it called Scottish Lisle Cotton? The reason is that the process originated and was first tested there, just like our co-founders, Ryan and Dave.

    Although this cotton has been through a process to make it the best quality, to maintain it we suggest a 30-degree wash and with similar coloured materials to avoid dampening any of the vibrancy.

  • Shoe Size UK US EU
    Small 4-7.5 5-8.5 37-41
    Medium 8-10.5 9-11.5 42-44
    Large 11-13.5 12-14.5 45-48


    The above chart applies to all of our sock styles except for our 100% Cotton socks, which run a little larger than other styles due to their design and composition.

    Shoe Size UK US EU
    Small 5.5-7.5 6.5-8.5 39-41
    Medium 8-10.5 9-11.5 42-44
    Large 11-13.5 12-14.5 45-48
  • With the exception of our knee-high range, our socks sit comfortably mid-calf and are designed to stay up, if the size is right.

  • If you ordered one to four individual pairs, you will receive them wrapped in our branded tissue paper and packed in one of our lovely London Sock Company envelopes that fit through the letterbox.

    If you ordered five to 10 individual pairs, these will be wrapped in our branded tissue paper and sent out in a branded black box. This is the only instance where the outer packaging will be branded. 

    If you’re interested in ordering five to 10 pairs as a gift and do not wish to receive them in branded packaging to avoid spoiling the surprise, we would recommend browsing our selection of 6-pair and 3-pair gift boxes. 

    All of our prepacked sets (3, 6 and 15 pairs) will be presented in one of our luxury gift boxes, and the outer packaging will not be branded. 

Sock Club Subscription

  • Prepare to upgrade your sock drawer with new, stylish socks, conveniently delivered through your letterbox.

    UK residents can choose to receive 1, 2 or 3 pairs per month, whilst international subscribers can select either 3, 6 or 9 pairs per quarter. 

    You can choose your styles each month and add them to your sock queue, or wait for us to surprise you. You can pause or cancel at any time.

  • You can sign up for our Sock Club subscription here. Simply enter your details and choose how many pairs you want to receive each month (or quarter for ROW). There is no joining fee, all you pay for is the socks that we deliver.

  • Our international subscription plans are different from our UK subscription plans in terms of shipment frequency; instead of monthly shipments, the socks will be sent out every 3 months. 

    For instance, a UK-based 3-month gift subscription for 1 pair/month will include a total of 3 pairs of socks, and we will ship one pair per month for a total of 3 months. 

    An international 3-month gift subscription for 3 pairs/quarter, on the other hand, will also include a total of 3 pairs of socks, but all 3 of them will be shipped at once. 

  • You can purchase a gift subscription here. You will have the option to select the duration of the subscription plan (3, 6 or 12 months) and the number of pairs you would like the lucky recipient to get every month or quarter.

  • Welcome to our Sock Club! You can activate your gift voucher here

  • Absolutely. Go wild. As a subscription member, you have access to our exclusive member’s section where you can edit your sock queue (simply click ‘Manage queue’) to suit your preference.

    Members can log in at: www.londonsockcompany.com/sign-in.

    The first pair(s) will be dispatched 1-2 days after you sign up or redeem the voucher, so you can start adding socks to your queue as soon as you set up the subscription. Once you’ve added the pairs you want to receive to your queue, simply sit back and relax – you don’t need to follow any additional steps. 

    From then on, we’ll email you in advance each month or quarter giving you some time to update your queue, pause or cancel your up-coming subscription. The socks will be shipped automatically on the date indicated on your dashboard.

  • As a Sock Club member, you will have access to all of our patterns, colours and styles except for our Merino Wool and Cashmere ranges, as they are exclusive collections made with different materials.

  • We believe that you can never have too many socks. But, if you find your sock drawer is overflowing, you can pause or cancel your subscription anytime via the member portal. Simply log on at www.londonsockcompany.com/sign-in.

My Order

  • When it comes to socks, we work quickly. So once your order is confirmed our fulfilment centre will start preparing it for shipping. Please make sure to review all your order details before you complete the checkout process to avoid any potential issues. However, if you do notice an error or would like to cancel your order please get in touch with us ASAP. We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed by our fulfilment centre, we will unfortunately not be able to make any changes. 

  • Thank you for choosing us for your gift! During the checkout process, you will be given the option to add a short gift note that will be printed and sent with your order. 

    If you want to give the gift of great sock style to someone and have the socks shipped to them directly, you can simply use their address as the delivery address for your order. This box is located just below the delivery and billing address form on the checkout page, listed as ‘Ship to a different address?’

    And don’t worry, we don’t display the prices of our socks on the paperwork included with the order, so you can keep how much you’ve spent to yourself.

  • As all of our gift boxes are pre-packed, we are currently unable to offer customised gift sets. However, we offer a wide selection of 3, 6 or 15 pair gift boxes suitable for every taste and occasion!

  • In the unlikely event that you receive a faulty pair of socks or that they develop a hole, please get in touch with our Customer Care team with your order number and a picture of the fault or hole. We will be happy to look into it and, as per our Sock Sure guarantee, we’ll replace any damaged socks within a year of purchase.

Payments & Discount Codes

Shipping & Delivery

  • Yes, we ship worldwide! We are currently unable to ship to Australia, Norway, and Russia due to delivery restrictions, but we are working to resolve this issue ASAP. 

  • We always do our best to ensure you receive your order as quickly as possible. International orders placed before 2 pm GMT and UK orders placed before 4 pm GMT on any business day will be dispatched the same day. Orders placed after the cut-off times will be dispatched the next working day.

    Here is our quick reference delivery guide for normal shipping times:

    Region Standard Delivery Price Express Delivery Price Free standard delivery
    Mainland UK 2-4 days £2.85 1-2 days £6.50 Orders over £60
    Non-Mainland UK 2-10 days £5 3-4 days £15 Orders over £60
    USA & Canada 7-10 days $11 2-4 days $15 Orders over $90
    Europe 2-10 days €6 3-4 days €19 Orders over €75
    Rest Of The World 5-15 days £8.50 3-5 days £30 Orders over £60
  • Please note these dates apply to orders placed before 2 pm GMT for all orders outside the UK. UK orders placed with express delivery before 12 pm GMT on the 21st of December will arrive before Christmas.

    Region Standard Delivery  Express Delivery 
    Mainland UK  20/12/2019 21/12/2019
    Non-Mainland UK  16/12/2019 19/12/2019
    Europe 16/12/2019 20/12/2019
    USA & Canada  18/12/2019 19/12/2019
    Rest Of The World 13/12/2019 18/12/2019
  • Once your order is shipped, you’ll receive a confirmation email stating that the parcel has been sent out and providing the tracking details.

    If you need any help tracking your order, please do not hesitate to get in touch with our Customer Care team at [email protected] and we’ll be happy to assist you.

  • Unfortunately not. However, if you place your order more than 4 business days ago in the UK or more than 15 business days outside of the UK, please get in touch with our Customer Care team who will look into your order.

Returns

  • We’re sorry you didn’t love your order, you can return this for a full refund within one month of purchase. We accept returns if the items are in their original packaging and are unworn.

  • Our return address is: 

    London Sock Co. Returns
    c/o iForce Ltd (Door 24)
    Long Croft Road
    Euro Hub
    Corby
    Northamptonshire
    NN18 8EY
    United Kingdom

    If you are based in the UK and require a freepost label, please get in touch with our Customer Care Team and we’ll be happy to send you one.

  • International orders can be returned using the returns label attached to the parcel, or simply by sending the socks back to the address provided above. 

    We do not have the option to offer free international returns at this time, so, unfortunately, we’re unable to cover the cost of the return postage if you have changed your mind about your order. Please do check the cost of return before sending it back because this might exceed the value of the item. If you would like more information please give us a call.

    In case you notice any errors with your order once you receive it, please do get in touch with us and we’ll be happy to cover the cost of an exchange or a replacement.

  • It usually takes between 5-10 working days for a refund payment to reach your bank account. If it’s been longer, please get in touch and we’ll look into it for you.

Corporate Gifting, Weddings, and Video Gift Boxes

  • We offer a range of corporate gifting products to suit every budget, if you are interested in viewing our corporate gifting brochure or want to speak to a member of the team our details can be  found on this page https://www.londonsockcompany.com/corporate/.

  • We would love for London Sock Company to play a part in your big day! If you would like some style advice to find the perfect pair of socks to complement your suite or wedding colours, you can contact us here and we will be happy to help. 

    We also offer special packaging and gift notes (excluding November – December)  if you would like to add an extra special touch for you and your loved ones ahead of the big day. Our team will be happy to help assist you in creating a custom order and can be contacted here.  

  • Your Video Box will include:

    • A selection of 15 beautifully crafted socks from our Simply Sartorial collection
    • A micro USB cable to recharge the box for continuous playback
  • Due to the fragile nature of certain components of the box, this product requires a special packing procedure and it will be shipped separately from any other products you may have ordered from us. However, please be assured that you will receive it within the timeframe established by your chosen delivery method. 

  • Yes, you can return the Video Box using our free returns label that you can download here

    If you have experienced any issues at all with the box or the socks, please do get in touch with us and we’ll be happy to resolve the situation for you right away.

  • Unfortunately not, our short branded video cannot be removed.

  • You can re-record your message as many times as you’d like before checkout, but once your order has been processed it’s unfortunately not possible to make any amends or changes to the video.

  • Your video can be recorded on any smartphone and any desktop device with a camera, simply ensure that it is shot on Landscape and not Portrait.

    The maximum duration of the video is 60 seconds, and it can be recorded and uploaded in any video format. 

    Please be aware that every video will be checked before sending out – so please keep it clean!

Technical

  • Feel free to update your details at any time by signing in and going to ‘My Account’ at the top right hand corner of the page.

    Once you are logged in you can change your:

    • Password
    • Email Address
    • Delivery Address
    • Payment card details
    • Contact preferences

    Any changes to your account will not affect the details of any orders you’ve already placed or those that have recently been shipped.

    It’s worth checking your account once in a while just to make sure we have the right details for you.

  • Forgotten your password? We’ve got you, fear not, it’s really simple to get back into your account.

    Just click the sign in button, under the email box and password box. Click the ‘Reset Password’ button and enter your email address.

    We’ll then email a link directly to your registered email address to reset your password. Make sure you check your spam/junk folders as our email may end up there.

  • Should you have any other questions or issues outside these FAQs, please feel free to contact us:

     

    Or you can call us on: +44 (0) 20 3879 4558

     Be sure to include as much information as possible in your email, post or tweet.
  • You can change the currency by going to the top left-hand corner of our website. There is a small drop down list which allows you to change the currency to pounds, euros and dollars.

  • Please don’t go! Was it something we said? If you no longer wish to receive our style tips or special offers, you can of course unsubscribe and there will be no hard feelings. Try:

    • Clicking the unsubscribe link you’ll find at the bottom of our emails.

    or

  • Have a special LSC offer or discount code to use? Lucky you! Copy and paste the code into the ‘I have an offer code’ box below the Total, which you’ll find above the ‘Checkout’ button.

    Make sure you enter the code exactly as it was given to you, without any spaces.

     

    Press ‘Apply offer code’ and it will add the code to your order.

    * Please note that only one discount code can be used per order, and our discount codes cannot be used for the cost of shipping or on sale items.

    If you find that you are still having difficulty using your voucher code, please contact us at [email protected] with your order number and voucher code and we’ll be happy to help.

  • We take security very seriously here at London Sock Company. We use trusted partners such as Stripe and PayPal to ensure your payment details are safe, and we would never share your details to third parties ensuring we keep our customers’ details safe. Privacy policy here.

Corporate Social Responsibility

  • In December 2019 we launched our biggest charity initiative yet, Share a Pair. With every purchase from London Sock Company, we are donating a pair of socks to one of our partner charities who are carrying out incredible work in London and further afield: Crisis, Foot Works, and Choose Love – Help Refugees.

  • Unfortunately, this year we are not running the same large-scale project as we are working towards reducing our carbon footprint, so we have decided to focus instead on the “Share a Pair” initiative to maximise our social impact and minimise any negative effects on the environment.

    If you have any used socks that you would like to donate, you can contribute to the Firefighters Charity’s “Recycle your Textiles” campaign by dropping them off at your nearest textile collection bank:

    Recycling Banks Map 

    The charity raises over £500,000 every year from this recycling scheme, which allows them to continue to help firefighters who are experiencing difficulties with their mental, physical or social wellbeing through their support network. 

    If the socks that you would like to donate are new, the charity Crisis can distribute them among homeless people during their Christmas campaign. You can send the new socks to any of their warehouses listed here:

    Donate gifts in kind 

    Thank you so much for your continued support for our charitable initiatives. 

  • We receive a number of requests for our support from various organisations, and we are truly grateful to be considered for these wonderful events.

    However, as a small business it is not possible for us to honour all of them, and we would not want to arbitrarily choose between all these worthwhile causes. For this reason, we are only able to work with our long-standing charity partners at this time.

    We wish you every success!

  • We began our sustainability journey in 2019, and we intend to continue moving in the right direction by setting ourselves some targets for the next few years in four main areas:

    • Sustainable materials: we’re currently working with our manufacturer to start using organic cotton and recycled polyamide to make our socks, with the aim to have a sustainable range by 2021 and to use those materials in 50% of our collections by 2023.
    • Sustainable packaging: our packaging is already fully recyclable, and we aim to eliminate virgin plastic from all our packaging elements by the end of 2021.
    • Carbon footprint: by the end of 2020, we will dramatically reduce our GHG emissions from shipping by establishing a fulfilment centre in the U.S.
    • Ethical trading practices: by 2022 we aim to have full traceability of our Tier 1 and 2 suppliers, implementing a monitoring and reporting structure that allows us to ensure their compliance with our Code of Conduct.

Enjoy 15% Off your first order & Weekly Style Tips.  Join our Style Club today.