Delivery and returns

London Sock Company delivery times

We always do our best to ensure you receive your products as quickly as possible.

Here is our quick reference guide:

Mainland UK£2.85 (under £60): 2-4 business days using Royal Mail 48 hour service (Excluding Sundays)

Non mainland UK:  2-4 business days

European Union: 2-10 business days

International / ROW:  5-15 business days

Express Next Day UK: £6.50. Order by 2pm (UK) on any business day and receive the next business day. If order placed after 2pm then delivery is 1-2 working days. All Express orders sent DPD Tracked

Express International: £30. Receive within 3-5 business days

 

Conditions for free delivery

Free Worldwide Delivery on all orders of £60 or more

*Please Note:  orders to countries outside of the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If in any doubt please check with your local customs office for more information.

Further questions regarding delivery?

If you have any questions concerning delivery, please contact us through [email protected]

Customer satisfaction

At London Sock Co. it is extremely important to us that you enjoy our quality products and a superior customer service.

However, if for whatever reason you are not 100% satisfied with your purchase, please contact us at [email protected]

Returns policy and refunds

We will refund the full value of any product(s) purchased, provided the conditions below are met:

1)  You are able to return the product(s) in question to us within 14 days of receipt of your order.

2)  Unless faulty, your items are returned to us in a resalable condition.  This means unworn, in the same condition you received them and with any labels and packaging intact.

Please note that unfortunately we will not be able to refund the cost of postage, either of your original order or the return.

If you have any further questions please do not hesitate to contact us through [email protected]

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