Delivery and returns
For normal shipping times, here is our quick reference delivery guide:
|Standard delivery||Price||Express delivery||Price||Free standard delivery|
|Mainland UK||2-4 days*||£2.85||1-2 days*||£6.50||Orders over £60|
|Non-mainland UK||2-10 days*||£5.00||3-4 days*||£15.00||Orders over £60|
|European Union||5-15 days*||€6.00||3-5 days*||€19.00||Orders over €75|
|USA** and Canada||4-6 days*||$11.00||2-4 days*||$15.00||Orders over $90|
|Rest Of The World***||5-15 days*||£8.50||3-5 days*||£30.00||Orders over £60|
* We are only able to deliver on business days (Mon-Sat)
** US Customers, duties are only payable on orders over $800.00
*** Orders may be subject to local Good and Services Taxes (import duty)
We are unable to ship to Norway, Australia, and Russia at this time due to delivery and shipping issues.
Conditions for free delivery
Free Worldwide Standard Delivery on all orders of £60 or more. Please note that the minimum order value for free delivery is calculated using the final value of the order. This means that, if you use a discount code, it is not the original price of the items but the order value after applying the discount that needs to be over £60/$90 to be eligible for free shipping.
*Please Note: We are unable to deliver to Norway, Australia, and Russia at this time due to delivery and shipping issues. Orders to countries outside of the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If in any doubt please check with your local customs office for more information.
Further questions regarding delivery?
If you have any questions concerning delivery, please contact us through [email protected]
At London Sock Company it is extremely important to us that you enjoy our quality products and a superior customer service.
However, if for whatever reason you are not 100% satisfied with your purchase, please contact us at [email protected]
Returns policy and refunds
We will refund the full value of any products purchased, provided the conditions below are met:
1) You are able to return the products in question to us within 28 days of receipt of your order.
2) Unless faulty, your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.
Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.
If you have any further questions please do not hesitate to contact us through [email protected]