Delivery and returns
NORMAL Delivery TIMES
For normal shipping times, here is our quick reference delivery guide:
|Speed (Days)||Price||Free Delivery|
|3-5*||£3.50||Orders over £60|
|3-10*||£10.00||Orders over £60|
|3-10*||€13.00||Orders over €75|
|USA and Canada
|6-12*||$15.00||Orders over $100|
|USA and Canada
|Rest Of The World
|8-10*||£12.00||Orders over £60|
|Rest Of The World
* Please note that we are only able to deliver on business days (Mon-Sat).
** Express delivery only available to the following US states: WA, OR, CA, NY, NJ, DE, MD, DC.
Due to the new customs procedures, the transit time for orders shipped to the EU is currently longer than usual. Please be assured that we are working closely with our fulfilment centre and our partner couriers to resolve this as soon as possible.
If you placed an order with us after the 1st January 2020 and you have been contacted by the courier requesting a duty payment, please contact us at [email protected] and we will be happy to cover this charge for you.
We are operating business-as-usual, and are committed to our team, our customers, and our suppliers. Although we are trying our hardest to keep to our normal delivery times, some delays may occur during the current COVID-19 situation. Please bear with us if this happens and we appreciate your understanding and patience.
Please refer to our checkout page for our current shipping times.
If you have any issues returning your order, please contact us at [email protected] and we will be happy to help.
We are continuously monitoring the situation and we will provide further updates as soon as they are available. If you have any questions, our Customer Care team is here to help.
CUSTOMS & DUTIES
Orders to countries outside of the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If in any doubt please check with your local customs office for more information.
** US Customers, duties are only payable on orders over $800.00.
General: We are unable to ship to Greece, Norway and Russia at this time due to delivery and shipping issues. We hope to resolve this and to resume shipping as soon as possible.
UK-only items: Gift boxes containing alcoholic beverages are available for shipping in the UK only due to customs restrictions.
PO boxes: Our couriers are unable to deliver to PO boxes at this time.
APO addresses: Unfortunately, none of the international couriers is able to deliver parcels to APO addresses, as only the USPS is allowed to deliver to military bases.
Conditions for free delivery
Free Worldwide Standard Delivery on all orders of £60/$100 or more. Please note that the minimum order value for free delivery is calculated using the final value of the order. This means that, if you use a discount code, it is not the original price of the items but the order value after applying the discount that needs to be over £60/$100 to be eligible for free shipping.
At London Sock Company it is extremely important to us that you enjoy our high-quality products and receive superior customer service.
If you have any further questions concerning the delivery of your order or if you are not 100% satisfied with your purchase, please email us at [email protected] and we will be happy to help.
Returns policy and refunds
If for whatever reason you are not 100% satisfied with your purchase and would like to return your order, we will refund the full value of any products provided the conditions below are met:
1) You are able to return the products in question to us within 28 days of receipt of your order.
2) Your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.
In case any of the items you purchased are faulty, please contact us and we will be happy to resolve the situation for you.
Please note that we are currently unable to offer an international freepost returns label, so, unfortunately, we cannot cover the cost of postage, either of your original order or the return.
If you have any further questions please do not hesitate to contact us at [email protected].