Delivery and returns
We always do our best to ensure you receive your products as quickly as possible. Orders placed by 2 pm (BST) on any business day, will be dispatched the same day.
For normal shipping times, here is our quick reference delivery guide:
|Standard delivery||Express delivery||Free (standard) delivery|
|Mainland UK||£2.85||2-3 days*||£6.50||1-2 days*||Over £60|
|Non-mainland UK||£5.00||3-5 days*||£15.00||1-2 days*||Over £60|
|European Union||£5.00||5-15 days*||£15.00||3-5 days*||Over €75|
|United States of America**||£6.00||4-6 days*||£10.00||2-4 days*||over $90|
|Rest Of The World***||£8.50||5-15 days*||£30.00||3-5 days*||over $90|
* We are only able to deliver on business days (Mon-Sat)
** US Customers, duties are only payable on orders over $800.00
*** Orders may be subject to local Good and Services Taxes (import duty)
We are unable to ship to Norway or Australia at this time due to delivery and shipping issues.
Conditions for free delivery
Free Worldwide Delivery on all orders of £60 or more
*Please Note: We are unable to deliver to Norway or Australia at this time due to delivery and shipping issues. Orders to countries outside of the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If in any doubt please check with your local customs office for more information.
Further questions regarding delivery?
If you have any questions concerning delivery, please contact us through [email protected]
At London Sock Company it is extremely important to us that you enjoy our quality products and a superior customer service.
However, if for whatever reason you are not 100% satisfied with your purchase, please contact us at [email protected]
Returns policy and refunds
We will refund the full value of any products purchased, provided the conditions below are met:
1) You are able to return the products in question to us within 28 days of receipt of your order.
2) Unless faulty, your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.
Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.
If you have any further questions please do not hesitate to contact us through [email protected]