An update on the impact of COVID-19
We’ve heard the news about some large, global online retailers deciding not to fulfil any more orders due to concerns about the safety of their employees.
We wanted to be honest and open about why we are still fulfilling online orders currently. Our production facilities in Portugal and Scotland have already stopped manufacturing, so we are only selling the product we currently have in stock. Only when the government deems it safe for them to re-open will we begin to order from them again.
Our distribution facility has government approval to continue to operate as they also deliver key items such as food and medicine. They are adhering to strict government guidelines and as a result, are able to operate safely as normal.
We are a small business with a very small team. We don’t have resources to pull on if we stop fulfilling orders. We are putting our trust in the expertise of the government and medical officials and will continue to do as they advise. We are monitoring the situation daily, even hourly, and will always put the safety of our staff, partners, customers and the wider community first.
Can I still shop at London Sock Company?
Yes, we are operating business-as-usual, and are committed to our team, our customers and our suppliers. We will continue to monitor the situation very closely and we will provide updates if there are any changes.
Will my delivery be affected by any delays?
Due to the impact of COVID-19, we are currently experiencing delays to shipping of up to 4 working days and for this reason, we have temporarily suspended express delivery worldwide. Please be assured that we will do our best to ensure you receive your socks as safely and as quickly as possible.
Unfortunately, we are unable to ship to Italy at this time. We apologise for any inconvenience this may cause and we will provide further updates as soon as they are available.
I need to return my order.
We completely understand that it may not be possible for you to leave the house at this time to send back a parcel, and for this reason, we have extended our normal returns period to 56 days upon receipt of your order for the moment, and it can be extended further if the situation persists. In case you have any issues returning your order, please feel free to get in touch with our Customer Care team at [email protected] and we’ll be happy to assist you.
Can I still contact Customer Care?
Of course, our team will be available from 9am-5pm from Monday to Friday as normal. As we are working remotely, we have limited access to telephones, but if you leave us a voicemail with your contact details we will get back to you as soon as possible.
For urgent queries, we recommend sending an email to [email protected] or contacting us via live chat.